Privacy & POPIA Notice

Responsible party

Nxonsa Lona Scents (Pty) Ltd is responsible for personal information processed through this website and its sales, support and affiliate activities.

Information we collect

We may collect names, contact details, delivery addresses, order and payment references, communications, account information, affiliate links, commission records and basic website activity. We do not intentionally store full payment-card details.

Why we use it

Information is used to process payments and orders, deliver products, provide tracking and support, operate customer and affiliate accounts, save shopping bags, prevent fraud, maintain records, improve the service and comply with legal duties.

Welcome offer and cart reminders

If you create a welcome profile, we connect the name, email address and mobile number you provide to your saved shopping bag. With your consent, we may use those details for cart reminders and Nxonsa offers. The first-order discount is limited to one claim per eligible email address.

Lawful processing and marketing

We process information where needed to perform a contract, comply with law, pursue legitimate business interests or act with consent. Marketing preferences can be changed at any time by contacting us or using an unsubscribe option.

Sharing and operators

Information may be shared only as needed with payment providers, couriers, website and communications providers, professional advisers and authorities. Service providers must protect information and may use it only for the agreed purpose.

Security and retention

Reasonable technical and organisational safeguards are used to protect personal information. Records are kept only for as long as required for the stated purpose, legal obligations, disputes and legitimate business records, then securely deleted or anonymised.

Your POPIA rights

You may ask whether we hold your information, request access or correction, object to certain processing, withdraw consent, or request deletion where legally applicable. Identity may need to be verified before a request is completed.

Complaints

Please contact us first so we can investigate. You may also lodge a complaint with the Information Regulator (South Africa) through its official complaint channels.

Cookies

Essential cookies or similar technologies may be used for cart, security and account functions. Optional analytics or marketing technologies should be used only with appropriate notice or consent.